Core
Applications Project – December 2005 Update
1
First of all, let us take this
chance to wish you the most prosperous and happy new year in 2006. We
might have an unsettled 2005, but let’s work together towards a fruitful and
fulfilling 2006.
(http://www.hkcss.org.hk/seminar/calendar/events.asp?date=2006/1/11)
2
In 2005, the full convergence to
the IFRSs (International Financial Reporting Standards) in Hong Kong has great
impact on all
Website
3
We are gradually revamping our CAP Website (http://cap.hkcss.org.hk). In this month, we have
installed a preliminary version of FAQ (frequently-asked-questions). It is
meant to be a reference library of common questions frequently encountered
during the use of the CAP Systems, and the instructions/solutions
recommended. This database will expand gradually and we are building a
search engine now to help users in retrieving the relevant information
easily.
4
We will also install other
reference materials (for instance, log status, report samples, self-learning
materials, etc.) onto the Website. Please remember that all the efforts
spent in maintaining the Website are targeted to make it a better forum for your
benefits. Watch closely on the development and let us have whatever
comments you might have.
Support Service for Batch I
and Batch II
5
For Batch I and Batch II, the
Council is working on the final formal documents with the service vendor.
It has taken some time, longer than anticipated, to work out the negotiation
details but apparently all major issues have been resolved. The
implementation part of the project would be formally finalized shortly.
Please note that the Council remains responsible for supporting NGOs in using
the CAP Systems through the Help Desk service. We are now recruiting an
appropriate service vendor, which may or may not be the existing one, to provide
high-level technical advisory service as the 3rd tier support.
Details are to be confirmed in late January/early February
2006.
6
In November, the
problem-resolving rate has dropped slightly due to some unplanned tasks in the
period:-
7
The overall problem-resolution
rate remains consistent at 89%. Apart from chasing the service vendor for
solutions, we have also contacted Oracle directly to see how to expedite
things.
User Group
Meeting
8
We appreciate that many NGOs are
expecting the next User Group Meeting. We apologize for the delay.
We recognize that it would be an effective vehicle to monitor/improve the
support service, and we are reviewing and restructuring the meeting structure
and logistics. We are targeting to resume the meetings in January 2006,
please watch out for our invitation in the coming
week.
Follow-Up on the “Small
NGOs Meeting”
9
We reported that in September,
the Council has met with a number of NGOs which have reported problems in using
the CAP Systems. Since then, the Project Team has been arranging special
assistance to these NGOs to help them make use of the Systems properly. 6
(out of 10) of such NGOs have already had successful month-end processes in both
the HRM and FM Systems by now. Review of user needs has also been
completed for 9 of these NGOs. Upon mutual agreement, minor customization
would be performed so that the Systems would fit the NGOs’ operations
better.
10
Other than reviewing user needs,
the Project Team has also provided system nursing to 4 NGOs as requested, with 3
of them completed accordingly already.
Batch III
Progress
11
Regrettably, we need to report
that there would be a delay for Batch III as there are problems with the
tendering procedure. We are sorry that we are unable to give more details
here as the procedure is still going on. If you are serious to know more
about the status, please give us a call directly.
12
Once again, we wish you the very
best in 2006!!!